Terms of use

These terms govern access to and use of the jam platform, published by Elokan CS. By using jam, you accept these terms.

jam connects beauty and wellness providers with their clients. The platform enables booking services, paying with mobile money and managing providers' businesses.

Registration is open to any adult individual. Providers must provide a valid NIU (or their country's tax ID). You are responsible for keeping your credentials confidential.

A booking is confirmed after payment with mobile money (MTN MoMo, Orange Money). jam charges a commission on each confirmed transaction, depending on the provider's plan.

Cancellation by the client: possible online up to 24 hours before the appointment, with a refund to the mobile money number used to pay, minus the jam commission and the operator's mobile money transfer fees. Less than 24 hours before, the client contacts the provider directly. Cancellation by the provider: the client is always fully refunded.

The provider confirms in their space that the appointment took place, at the earliest 10 minutes after it starts; this confirmation makes the amount available in their wallet.

Client no-show: the provider reports it in their space (at the earliest 10 minutes after the appointment starts) and the payment goes to them. If a refund is requested, the provider alone decides; a refund granted (minus the jam commission and mobile money fees) is deducted from their wallet.

jam acts as an intermediary. The quality of services is the sole responsibility of the provider. jam cannot be held liable for disputes between clients and providers.

Data is processed in accordance with our privacy policy and Cameroonian law no. 2010/012. It is not sold to third parties.

One single gateway for every reward: a booking paid with mobile money on jam and confirmed as done by the provider.

Partner program (providers). Any provider whose profile has been approved automatically receives a free partner code. A provider who signs up with that code becomes their referral. The referral is validated when the referred provider completes their first paid booking on jam, with a client other than the referrer (different account and mobile money number). The referrer's milestones, by cumulative validated referrals, are shown in the pro space (free Pro or Gold months, "jam Ambassador" badge, vouchers). The referred provider gets 1 free Pro month upon validation. Free months are capped at 12 per referrer per year; beyond that, milestones give vouchers. A provider who already pays a plan receives, for each free month, a credit of the list price on their next subscription. Free months end on their own, with no charge: the provider goes back to their previous plan unless they subscribe.

Pro loyalty. Based on completed appointments and cancellations over a rolling 90 days, a provider earns a level (Reliable, Established, Reference pro) that gives visibility on jam (badge, search boost, feature, portrait). The provider may offer a "pro's gift" to their clients, which they define and honour themselves.

Loyalty program (clients). Each appointment paid on jam of at least 1,000 FCFA, marked done by the provider and not refunded earns 1 point, limited to one point per provider per day. Clients are free to use their points for a reward from the list shown in their space (pro's gift at that pro only; 10% or 20% discount on a booking at any pro, capped in FCFA and valid 60 days, deducted from the amount paid), or to keep them. Discounts funded by jam are limited to a monthly budget; beyond it, requests are waitlisted with no loss of points. Points used are deducted from the balance and returned if the request is cancelled. Points have no cash value and cannot be converted to money, paid to a mobile money account or transferred: the program is a commercial benefit, not electronic money.

Client referrals. Every client has a link to share. When a new client completes her first paid booking, the referrer and the referred client each receive 2 points, up to 10 referrals per referrer per year, provided they use different mobile money numbers and devices. A client can also recommend her usual provider: once that provider has completed 3 paid bookings, including at least one with another client, she receives 5 points and the provider gets the referee advantage.

Loyal client. From 10 completed appointments over 12 months, the client is alerted when one of her providers frees a slot within 7 days.

Elokan CS may change the milestones, rewards and thresholds of these programs, cancel any reward obtained fraudulently (fake accounts, fictitious bookings, booking loops between acquaintances) and suspend a partner code. Program promotion messages state the main condition for obtaining the benefit (law no. 2006/018).

A client can book without creating an account, by giving a name and a mobile number. Payment and tracking of the booking are accessed through a private link: anyone holding that link can view and manage the booking, so it must not be shared. An unpaid booking without an account only holds the slot for 30 minutes, and at most three unpaid bookings are accepted per number per 24 hours.

The client can attach a booking made without an account to a jam account at any time, with the corresponding loyalty points. Without an account, no points are awarded and no notifications are sent.

The net amounts of appointments done (or client no-shows), paid on jam and not refunded, are credited to the provider's wallet. The provider withdraws the balance to their mobile money number, at most once every 24 hours; the operator's mobile money transfer fees are paid by the provider and deducted from the amount sent. Changing the withdrawal number suspends withdrawals for 24 hours. A failed withdrawal is credited back to the balance.

Clients with an account receive an in-app notification and an email when a payment is confirmed and when a refund is completed. After an appointment is done, they are invited to leave a review; a review can only be published by the client of the booking concerned, once.

The Pro and Gold plans are paid monthly, with mobile money, from the pro space. Five days before expiry, the provider receives a reminder email. On the expiry day, a mobile money payment request for the plan amount, in jam's name, is sent to their number; it is repeated at most once a day for three days. Nothing is charged without the provider's approval on their phone. Without payment, the plan falls back to Essential (free), with no charge; months offered by the programs follow the same rule.

Any adult may open a field partner space from the “Partners” page and receives a personal code (JAM-A-…). Partners act independently: no employment or agency relationship is created with Elokan CS, and they may neither bind jam nor collect money on its behalf.

A provider is attached to the partner whose code was entered at signup; the attachment cannot be added or changed afterwards. The provider is validated once their profile is complete (business name, phone, city, address, description, at least one service with a photo, opening hours) AND a first booking paid by mobile money has been recorded with them. A suspended, unapproved or tax-ID-less provider does not count until their situation is regularised.

A bonus, whose milestone (number of validated providers) and amount are displayed on the “Partners” page and in the partner space, is due at each milestone reached. Elokan CS pays it by mobile money to the number saved in the partner space within 7 days of the milestone. Partners may not sign themselves up as providers with their own code.

Fake accounts, signups without the provider's consent, sham bookings and any scheme to reach a milestone artificially cancel unpaid bonuses, suspend the partner space and, where applicable, require repayment of bonuses unduly received. Elokan CS may change the scale or close the program with 30 days' notice; milestones already reached remain due.

Elokan CS may change these terms. Users are notified on the platform. Continuing to use jam means accepting the new terms.

These terms are governed by Cameroonian law. Any dispute falls under the jurisdiction of the courts of Douala, Cameroon. The French version prevails.